Optimising Teams


Teams are the link between Business Plan Objectives and individual performance and growth and is where the work occurs.


Teams can exist within a management line (Team) or can be cross functional (Squad). They can be established for a special purpose or can be permanent, and team membership can be fluid with people joining or leaving depending on needs.


Team’s need their own strategic clarity – a sense of purpose and agreed outcomes to achieve – and agree their modus operandi, ie how it will operate in terms of decisions making, communication and the role of each team member.

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Objectives are allocated to a team and owned by the team leader, but the performance is shared by the team. The team can also create its own more detailed objectives that are strategically aligned with the organisation.


Progress to team objectives is measured regularly through Pulse checks and visible to all team members, with each individual being assessed on the success of their team and their own contribution to the team.

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Social capital in organisations (the development of effective relationships required to efficiently produce goods and services) is most often built through teams. This has traditionally been developed with employees attending a workplace but will erode in a hybrid work environment unless news ways of building it are deployed.


Social capital is developed by creating psychological safety and trust, shared identity, norms and values, and deep connections that build collaboration, innovation, learning and wellbeing. This is done in the physical environment but also an online environment, which is where Kendo focuses.

Performance inspired.